Ohay App Support
Welcome to the Ohay Help Center! We're here to help you get the most out of your Ohay experience. Whether you need help with orders, account issues, or have general questions, we've got you covered.
❓Common Questions
- How do I track my order? Open the Ohay app and go to "My Orders" section. Tap on your active order to see real-time tracking information, including your delivery person's location and estimated arrival time.
- How do I reset my password? On the login screen, tap "Forgot Password?" and enter your email address or phone number. You'll receive a reset link or code to create a new password. You can also reset it through your account settings if you're already logged in.
- What should I do if I was overcharged? Contact our support team immediately with your order number and details about the charge. We'll investigate the issue and process a refund if an error occurred. Most refunds are processed within 3-5 business days.
- How do I change my delivery address? You can update your delivery address in two ways: 1) Go to "Account Settings" → "Saved Addresses" to manage your addresses, or 2) Change the address during checkout before placing your order.
📧Contact Email
For any questions, concerns, or support requests, please email us at:
We aim to respond to all inquiries within 24 hours during business hours.
🕒Business Hours
Monday – Saturday: 09:00 – 21:00
Sunday: Closed
Support responses may be delayed outside of business hours, but we'll get back to you as soon as possible.
🔗Additional Resources
For information about how we handle your data and privacy, please review our Privacy Policy.
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