Privacy Policy

Ohay ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and services.

What Data We Collect

We collect the following types of information to provide you with our services:

• Personal Information: Name, email address, phone number, profile picture
• Location Data: GPS coordinates, delivery addresses, current location for order tracking
• Device Information: Device model, operating system, app version, unique device identifiers
• Order Information: Purchase history, payment details, delivery preferences
• Usage Data: App interactions, search queries, viewed restaurants and items
• Communication Data: Messages with customer support, feedback, and reviews

How We Use Data

Your information is used for the following purposes:

• Processing and delivering your food, grocery, and parcel orders
• Managing your account and saved preferences
• Providing real-time order tracking and delivery updates
• Personalizing your experience with relevant recommendations
• Improving our app performance and user experience
• Sending promotional offers and notifications (with your consent)
• Providing customer support and resolving issues
• Ensuring security and preventing fraud

Third-Party Services

We integrate with trusted third-party services to enhance your experience:

• Firebase: Authentication, push notifications, analytics, and crash reporting
• Google Maps: Location services, address validation, and route optimization
• Social Login Providers: Google, Apple, and Facebook for convenient sign-in
• Payment Processors: Secure handling of payment transactions
• Analytics Services: Understanding app usage patterns and performance

Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

User Rights

You have the right to:

• Access and review your personal data
• Update or correct your information
• Delete your account and associated data
• Opt-out of marketing communications
• Request data portability
• Withdraw consent for data processing